- Try inserting different JUULpods, preferably from different packages. If every JUULpod that is inserted is loose then the issue is with the JUUL device.
- If you have multiple JUUL devices try inserting different JUULpods. If every JUUL device has a loose fit the JUULpods might be the issue.
Please contact the JUUL Care team if the issue persists.