- Try inserting different JUULpods, preferably from different packages. If every JUULpod that is inserted is loose then the issue is with the JUUL device.
- If you have multiple JUUL Devices try inserting different JUULpods. If every JUUL Device has a loose fit the JUULpods might be the issue.
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Please contact the JUUL Care team if the issue persists.