- Try inserting different JUULpods, preferably from different packages, and observe the LED indicator. If every JUULpod that is inserted with the same blinking yellow light is observed, then the issue is occurring within the JUUL device.
- If only some of the JUULpods tested show the BY5 error, then the defect is occurring within the individual pods.
- Please contact the JUUL Care team if the issue persists.