Your order attempt may have been declined. Declined transactions can occur when there is a mismatch with the billing information, incorrect payment information or other reasons.
Declined transactions may appear on your billing statement as pending transactions. Your bank will remove these pending transactions from your account within a few business days. Because the transactions were declined, they will never be posted or permanently charged to your account.
Unfortunately, during that time that the bank is processing the pending transactions, those charges will be deducted from your account balance. These funds are not being held by JUUL Labs Canada, Ltd. and the pending status will be removed only by your bank.