The information you provide in your warranty request on support.juul.ca is used by Veratad to complete a public records search, only reporting back whether or not you are 19 years of age or older. If the system cannot immediately verify your age, you may be required to upload a photo I.D. Your order will temporarily be placed on hold until an agent can review your I.D and order information. If you are 18 years of age but not yet 19, and of legal age to purchase tobacco products in your province, you may receive a warranty replacement after passing age verification.
If the system successfully verifies your age during checkout, you'll be directed to an order confirmation page and will receive confirmation of your order and shipping details by email. If the system has been unable to verify your age, you'll be asked to upload an ID for further verification and your order will be temporarily placed on hold. Customers whose IDs are approved will be updated by email and the order will process and ship as usual. Customers whose ID's are not approved will be notified by email and the order will be cancelled within 4 business days. You can also review your age verification status by logging into your JUUL account and clicking on Age Verification.