To obtain service under this Limited Warranty, the original purchaser must do the following:
- Review this Juul Labs 1 year Limited Warranty to confirm that the device is warranted hereunder.
- Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
- It is recommended that you register the date of retail purchase and device serial number
soon after purchase and prior to submitting a request for warranty support as both are
needed to establish the start/end dates of the Limited Warranty.
- If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to Juul Labs at the time warranty service is requested, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
- Contact Juul Labs Customer Care to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.
- Juul Labs Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
- All devices approved for warranty service must be returned to Juul Labs before a replacement device will be provided.
- Depending on your geography, you may be responsible for shipping and handling costs to return the device to Juul Labs.
- Juul Labs strongly encourages you to send returns with a tracking number or delivery confirmation number. Juul Labs is not responsible for lost or damaged returns sent by you.
- The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and Juul Labs may require pre-payment of shipping charges before we return such devices.
- Original purchasers returning devices for repair or replacement will be subject to age-verification. Juul Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
- We additionally reserve the right to deny a warranty claim if we believe that such a warranty claim is fraudulent or designed to avoid the restrictive properties of this site. In the event your warranty claim is terminated or deleted, your only option is to request assistance by contacting Juul Labs via the Contact Form.
- Juul Labs reserves the right to change the terms of this limited warranty without any prior notice and at its sole discretion.