- Clean the metallic pins inside your Portable Charging Case with a cotton swab to remove foreign materials and contamination
- Insert your JUUL Device inside your Portable Charging Case to see if the JUUL Device charges
- If your JUUL Device still has charging issues, please try one of two methods to reboot your Portable Charging Case
Method One:
- Connect the JUUL USB charging cable to a USB wall charger
- Plug the JUUL USB charging cable into your Portable Charging Case
- Insert your JUUL Device inside your Portable Charging Case
- Disconnect the JUUL USB charging cable from your Portable Charging Case
Method two:
- Connect the JUUL USB charging cable to a USB port on a PC/laptop
- Follow steps 2-4 under Method One
If your JUUL Portable Charging Case still isn’t charging your JUUL Device, feel free to submit a warranty claim on our site.